Mystery to Memory
Privacy Policy
Family-history research can involve personal and sometimes sensitive information. This policy explains what information Mystery to Memory may receive through this website and how that information is handled.
Information you provide
When you contact Mystery to Memory through the website, by email, phone, or text, you may provide information such as your name, email address, phone number, and details about your family-history research question.
Depending on the nature of your inquiry or research project, you may later choose to provide additional genealogical information, records, photographs, family relationships, or DNA-related information.
How your information is used
Your information may be used to:
- Respond to your inquiry and communicate with you about possible research services.
- Understand and define your research question.
- Conduct research you have authorized.
- Prepare research findings, reports, citations, or other agreed-upon work.
- Maintain necessary business and project records.
Mystery to Memory does not sell your personal information or use the information you provide through a research inquiry for unrelated advertising purposes.
Family-history and DNA information
Genealogical research may involve information about living people as well as deceased ancestors. DNA research can also reveal unexpected or sensitive family relationships. Information provided for a research project is handled with care and is used for the purposes of that project.
Sharing information
Personal information is not sold or rented. Information may be shared only when reasonably necessary to provide the website or agreed-upon research services, when you authorize the sharing, or when required by law.
Like most websites, this site is hosted and supported by third-party service providers. Those providers may process limited technical information as necessary to operate the website, email, and contact form.
Website and technical information
The web server or hosting provider may automatically record technical information such as an IP address, browser type, device information, requested pages, and the date and time of a visit. This type of information is commonly used for security, troubleshooting, and operation of the website.
Links to other websites
This website may contain links to social-media platforms, genealogy websites, archives, or other third-party websites. Mystery to Memory is not responsible for the privacy practices or content of those external sites.
Retention of information
Inquiry and research information may be retained for as long as reasonably needed to communicate with you, complete a research project, maintain project records, or meet legitimate business or legal obligations. Information that is no longer needed may be deleted or securely disposed of when appropriate.
Your choices
You may contact Mystery to Memory if you have questions about personal information you previously provided or would like to request that information be corrected or deleted. Some information may need to be retained when required for legitimate business, contractual, recordkeeping, or legal purposes.
Children's privacy
This website and its research inquiry form are intended for adults seeking family-history research services. Mystery to Memory does not knowingly solicit personal information directly from children through this website.
Changes to this policy
This privacy policy may be updated as the website, research services, or business practices change. The effective date below indicates when this version was last updated.
Contact
Questions about this privacy policy may be sent to hello@mysterytomemory.com or by calling or texting 928-259-4557.